How to Make an AI Chatbot Trained On Your Company Data

We all know customers are the heartbeat of our business, the more we can cultivate a community and personal relationship with our customers the more our business will make. It’s no secret, however, this can be incredibly time consuming and expensive to do. So how can we cultivate powerful customer interactions more easily, and if possible, is there a way to automate this with custom AI chatbots?

Creating a custom ChatGPT trained on your companies website might seem daunting, but it’s a strategic step towards unparalleled customer service. This guide will show you how to build your own AI chatbot that’s not just smart and reliable, but its a true extension of your brand.

Understanding AI Chatbots

Before we build one, we should probably understand what they are and why theyre useful. AI chatbots can be a powerful, reliable assistant for your customers, handling inquiries, managing support tickets and representing your brand where your customers need it most. All without lifting a finger.

With the power of AI chatbot can now converse, comprehend, and connect with your audience in real time, just like a human would sending a text message to a friend. These digital helpers are the bridge between your business and customers, ensuring that no query goes unheard, no issue or support ticket is missed, no matter the hour.

Preparing for Your AI Chatbot Build

AI chatbots sound amazing, but how can we easily build one? What do we need it to do? What do we need to prepare. The first thing we need to understand is what are we using this chatbot for, for this article we are discussing the power of chatbots for customer service, so it makes sense to build a customer service chatbot.

We will need to build a bank of training data for this chatbot, we want it to know everything about our business, become the ultimate knowledgebase for our brand. We will need a lot of data on what our business does, and what better place to find that than on our website.

Next we will need a tool to help us build a chatbot, give it custom instructions, link our website as training data, and ideally, gather and manage complex customer questions through support ticketing. We will get to this in a second, but for now, lets start the fun stuff!

Designing Your AI Chatbot

each brand has Its own voice branding color and styles. We want to build a digital doppelganger essentially a customer support tool that customers can talk to that is customized for our Brand, and is easily recognizable by our customers.

We will also want to create a custom persona for our chat bot, It may be we have a specific brand voice that we wanted to emulate. Maybe we want it to be professional or friendly, So let's make sure we pick a tool to allow us to make this customization’s as well.

Choosing the Right Tools and Platforms

There are many options out there, but we want something that allows us to have flexibility in all aspects of our build from custom design, branding, instructions to reliability in replies and Flexibility in the data that it uses. For example, if we built a chat bot, we want the option to be able to add or remove the knowledge that it is currently referencing, this is especially important if we update details in our brand. We want to make sure that our chatbot is up to date.

Additionally, it will be very useful if the chatbot were able to intuitively understand the conversation with our customers and hand the conversation off to human support if it's unable to respond. This seems like we're searching for a bit of a needle in a haystack, but don't worry. I've done the hard work for you. We will be using ChatIQ.ai to build our customer support bot.

Building the AI Chatbot

It's a very simple step by step process to building your first chatbot, ChatIQ.ai Makes this process as easy as inputting your website url and clicking one button. ChatIQ.ai will fetch every single page from your website, scrape all the visible text and build an AI chatbot for you.

All you need to do is customize the branding, add some custom instructions and you’re setup in 10 mins. ChatIQ.ai has a built in support ticketing solution and customer to human handoff. It will understand it’s own limitations, and when its unable to answer a question ask the user to submit a support ticket.

But it doesn’t stop here. We need to be able to manage these tickets, we need to know which are important and what needs our attention. Well ChatIQ.ai will handle this for us, automatically categorizing and prioritizing every support ticket, drafting ticket replies using our company data.

Testing and Iterating

It’s time to test our chatbot. ChatIQ.ai is smart, that’s why we have IQ in the name. As you talk to your chatbot it will learn over time, collecting customer questions and AI answers and building its own memory. This ensures chatbot response times are fast (under 2 seconds), reliable and gives you peace of mind knowing all replies will be consistent.

Within the playground, you can start to ask questions from your chatbot, if you do not like a reply you can either get the AI to generate a new response, or edit the response manually. For all future messages from customers, of the same question, ChatIQ.ai will now use this edited reply.

let’s launch our chatbot! Let’s Decide where we want to place it, head to the launch tab in the ChatIQ.ai playground and copy the embed code. Head to your website and paste it within the <head> tag. Below is an example using Webflow.

We can constantly monitor the questions people are asking our chatbot, add or remove data as time goes on, and it will continuously expand its custom memory over time.  On top of this we will also receive email notifications of any High or Medium priority support tickets we receive through our chatbot (you can customize these notification settings in the app).

Monitoring and Improving Your AI Chatbot

A chatbot’s learning never stops. Post-deployment, it’s vital to monitor its interactions and learn from its performance. Read through your customers conversation history, understand common themes in their questions, edit AI responses and fine tune the replies your chatbot gives over time.

Tweaking your chatbot’s responses for clarity, speed, and empathy has been made incredibly easy within ChatIQ.ai. Think of it as honing a craft - with each adjustment, your chatbot becomes more adept at serving your customers the longer its in use.

The Power of AI in Gathering Support Tickets

One of the most significant strengths of an AI chatbot is its ability to serve as a support ticketing system. Imagine a busy day with customer requests pouring in. Your chatbot acts as the gatekeeper, dealing with simple requests, answering FAQ’s and reducing emails by over 80%.

Any customers with complex questions will be prompted to submit a support ticket, ChatIQ.ai will organize each request into a support ticket and prioritize them. This ensures that every issue is tracked and addressed, transforming potential customer frustration into satisfaction.

Step-by-Step Guide: Setting Up Your First AI Chatbot with ChatIQ

Step 1:We will use ChatIQ.ai to build our chatbot, as it's incredibly easy to scrape your website's data, upload additional documents and PDFs, build multiple chatbots, all while managing security very easily.

‍Step 2:Head to ChatIQ.ai and start your free trial. Don’t worry, your card won’t be charged.‍

Step 3:Scrape your website. Now we have an account set up, all that's left is to add the data. We will be building a basic customer service chatbot. We want this chatbot to be an expert on our business, understand everything a customer could ever want to know.Input your base URL for your website, I’ve used ChatIQ.ai in the example below. Then click “Fetch Links”. ChatIQ.ai will now go ahead and find every single link on your website, scrape the visible text on each page, and don’t worry, if any of the text is hidden in little drop-down or FAQ boxes, ChatIQ.ai can find this information, you won’t need to do anything.

‍Step 4:Once ChatIQ.ai has scraped your website, all that's left is to embed it. We can customize the branding of your chatbot, adding custom instructions and business contact details, but we will focus on that later.

For now, let's get this setup, and we can make changes to it once it's live.Copy the embed code and head to your website builder. This will work on almost every website builder from WordPress, Webflow, Shopify, GoDaddy, Squarespace, and more. We will place this code between the <head> tags on our website builder.

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By following these steps, your ChatIQ.ai powered chatbot won’t just be a tool; it’ll be a core component of your customer engagement strategy, poised to revolutionize how you connect with your audience.

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